E-BOOK

Bridging the gaps in the consumer experience

Learn how providers can meet evolving consumer expectations.

Bridge gaps in the patient access experience

Consumers now have higher expectations for convenient and timely care, but their real experience often falls short of their expectations. This creates new opportunities for health care providers to bridge the gap. 

We surveyed 1000+ people to learn how providers and payers can adapt their patient access tools to improve consumer satisfaction.

Download the e-book to learn more:
  • How consumers search for and schedule care
  • Consumer preferences for in-person, virtual and hybrid care
  • 4 factors that drive consumers to switch providers

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